HOW-TO-USE MY PACK
How can I adjust my Vibedration pack?
Vibedration packs come equipped with adjustable sternum straps designed to provide comfort to people of all shapes and sizes. Slide the straps vertically along the piping, buckle up and stay hydrated!
How can I clean my Vibedration pack?
Vibedration packs are designed to support all types of radical adventures. When your hydration pack gets dirty, rinse it off with fresh water and hang to dry in a shady place. If it needs some extra care, soak it in warm water with mild soap and rinse it off thoroughly before hanging it to dry. Do NOT use boiling water to clean pack.
How do I clean my Vibedration water bladder?
Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with warm water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose. Do NOT use boiling water to clean pack.
Detach the hose from bottom of bladder, and hang both to dry.
How do I use the mouthpiece?
How can I check to make sure my Vibedration bladder is working?
- Run clean water through the bladder and hose (see above).
- Check the seal on the cap by filling the bladder with water and lifting it upside down to make sure it is sealed tightly.
- Inspect for an o-ring on the end of the hose that connects to the bladder.
For a broken cap or damaged o-ring, please email us at Warranty@Vibedration.com for a replacement.RETURN TO TOP
5-9 Business Days
$4.99 - $9.99
2-5 Business Days
$7.99 - $17.99
|UPS 2-Day||2 Business Days*||$24.99 - $49.99|
FREE economy shipping on domestic orders over $75 (see restrictions below).
In order to qualify for free shipping, cart value must be above minimum level required after discounts are applied, sales tax excluded. Free shipping not available in Alaska or Hawaii. Order by 2pm PT Monday-Thursday when selecting UPS 2-Day to guarantee 2 day delivery.
When can I expect my hydration pack to be shipped?
Please allow 1-2 days for your order to be processed and shipped*. Once you receive your shipping confirmation, please allow 24-48 hours for the tracking number to update.
Send all return, exchange or shipping inquiries to EpicCustomerService@vibedration.com
Do you ship outside the US?
Please allow 1-2 days for processing and 7-14 days for delivery on all international orders. Prices are quoted in U.S. dollars. Exact rate depends on order weight and destination. Does not include duties and taxes due upon delivery.
We proudly ship to the following locations:
|Location||Est. Cost (USD)|
Standard: $19.99 - $24.99
Expedited: $29.99-$39.99 (3-8 Business Days)
|United Kingdom||$24.99 - $39.99
$29.99 - $49.99
|Australia & New Zealand||
$29.99 - $99.99
|Japan||$29.99 - $59.99|
*European countries currently include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, and the Netherlands.
Please note: All international orders are shipped Delivered Duty Unpaid (DDU), this means that duties and taxes will be charged to the customer by the carrier upon delivery. Payment of these taxes and duties is required to release orders from customs. Vibedration does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
For international orders greater than $250 USD please contact Hello@Vibedration.com for more information.
My country of residence is not listed as a shipping option. What do I do?
If your country is not listed, then we do not currently ship there. Please send us an email to Hello@Vibedration.com to let us know that your country needs Vibedration hydration packs, and we’ll try to make it happen!
Accepted Payment Methods
Vibedration.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB & Afterpay.
If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.
AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest. Minimum purchase must be $30 or more.
RETURNS & EXCHANGES
What is your return policy?
*Extended Return Policy*
Due to the Corona Virus, we understand your travel or festival plans might be interrupted. For orders placed between 3/1/20 - 4/30/20, you may return or exchange your orders within 60 days of purchase unless marked FINAL SALE in the product description. Our 30-day exchange or return policy applies to orders prior to 3/1/20 or after 4/30/20.
We only accept returns for items purchased at vibedration.com. Customers are responsible for shipping costs. Products sent back must be UNUSED, in original packaging and with all tags attached. New items that are returned without original packaging may be subject to a restocking fee up to 15% of order value. Used items will not be refunded. Customers must pay for return shipping to receive used items back. Otherwise, all used items will be discarded within 15 business days.
Gift Sets must be returned with ALL items. NO partial returns of Gift Sets will be issued. Any FREE items shipped with purchase must also be returned. A refund for the purchase price will be issued to the original form of payment within 7-10 business days of receipt.
Can I return products that I received as a gift?
Yes. However, we can only process a refund to the payment method used on the original purchase. Alternatively, we can issue a store credit.
What happens if I just bought something and now it's on sale?
Don't worry! We'll provide a refund or store credit if you purchased within the last seven days.
How do I exchange a product?
We do not offer exchanges. You must return the original product and repurchase the desired product. Submit a request to return the product (per the 30-day return policy above). We will issue a store credit or refund to the payment method used on the original purchase.
How do I initiate a return?
Send an email to EpicCustomerService@vibedration.com and include the following information:
Reason for Return (this helps us better serve our customers):
Send all returns to:
19154 Livingston Ave.
Lutz, FL 33559
After mailing your return, send an email to EpicCustomerService@vibedration.com with your tracking number.
Upon receiving your return, we will process it within 7-10 business days to the payment method used on the original purchase.
Vibedration One-Year Warranty
In the case of manufacturing defects, we will replace Vibedration products within one-year of the original purchase date. This does not cover excess wear and tear and careless misuse of our products.
The defective product will be replaced by the same product. If the same product is no longer available, we will provide store credit towards the purchase of alternative product.
Send all warranty related questions to email@example.comWarranty Mailing Address:
19154 Livingston Ave.
Lutz, FL 33559