HOW-TO-USE MY PACK
How can I adjust my Vibedration pack?
Vibedration packs come equipped with adjustable sternum straps designed to provide comfort to people of all shapes and sizes. Slide the straps vertically along the piping, buckle up and stay hydrated!
How can I clean my Vibedration pack?
Vibedration packs are designed to support all types of radical adventures. When your hydration pack gets dirty, rinse it off with fresh water and hang to dry in a shady place. If it needs some extra care, soak it in warm water with mild soap and rinse it off thoroughly before hanging it to dry. Do NOT use boiling water to clean pack.
How do I clean my Vibedration water bladder?
Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with warm water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose. Do NOT use boiling water to clean pack.
Detach the hose from bottom of bladder, and hang both to dry.
How do I use the mouthpiece?
How can I check to make sure my Vibedration bladder is working?
- Run clean water through the bladder and hose (see above).
- Check the seal on the cap by filling the bladder with water and lifting it upside down to make sure it is sealed tightly.
- Inspect for an o-ring on the end of the hose that connects to the bladder.
For a broken cap or damaged o-ring, please email us at Warranty@Vibedration.com for a replacement.RETURN TO TOP
7-10 Business Days
|$2.99 - $4.99|
4-7 Business Days
2-4 Business Days
$6.99 - $11.99
*Exact cost depends on delivery location and order size.
When can I expect my hydration pack to be shipped?
All orders received by 10am PST Monday-Friday will be processed and shipped the same day. Orders placed after 10am PST will be shipped the next day. Orders received after 10am PST Friday will be processed and shipped on Monday. Once you receive your shipping confirmation, please allow 24-48 hours for the tracking number to update.
Send all return, exchange or shipping inquiries to EpicCustomerService@vibedration.com
*exclusions apply to Alaska, Hawaii, and International orders.
Do you ship outside the US?
Please allow 1-2 days for processing and 7-14 days for delivery on all international orders. Prices are quoted in U.S. dollars. Exact rate depends on order size and destination. Does not include duties and taxes due upon delivery.
We proudly ship to the following locations:
FREE above $100
FREE above $150
$19.99 - $34.99
$19.99 - $29.99
|Japan||$29.99 - $49.99|
*European countries currently include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, and the Netherlands.
Please note: All international orders are shipped Delivered Duty Unpaid (DDU), this means that duties and taxes will be charged to the customer by the carrier upon delivery. Payment of these taxes and duties is required to release orders from customs. Vibedration does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
For international orders greater than $250 USD please contact Hello@Vibedration.com for more information.
My country of residence is not listed as a shipping option. What do I do?
If your country is not listed, then we do not currently ship there. Please send us an email to Hello@Vibedration.com to let us know that your country needs Vibedration hydration packs, and we’ll try to make it happen!
RETURNS & EXCHANGES
What is your return policy?
Our products can be returned or exchanged within 60 days if in original packaging excluding sale items.
*Please note: All sale items are FINAL SALE and cannot be returned or exchanged.
Please fill out the information below and send your pack back to the address below. Once you have mailed it back, please email us at EpicCustomerService@Vibedration.com with your tracking number. Upon receiving your return, we will process it within 1-2 weeks and will either replace your hydration pack or fully refund your purchase price.
Reason for Return (this helps us better serve our customers):
Send all returns to:
5959 Randolph St.,
Commerce, CA 90040
Vibedration One-Year Money Back Guarantee
We will fully refund your purchase price in the case of manufacturing defects. This does not cover excess wear and tear and careless misuse of our hydration packs.
Please send all warranty related questions to email@example.comWarranty Mailing Address:
5959 Randolph St.,
Commerce, CA 90040