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QUESTIONS?

ANSWERS BELOW

HOW-TO-USE MY PACK 

How can I adjust my Vibedration pack?

Vibedration packs come equipped with adjustable sternum straps designed to provide comfort to people of all shapes and sizes. Slide the straps vertically along the piping, buckle up and stay hydrated!

How can I clean my Vibedration pack?

Vibedration packs are designed to support all types of radical adventures.  When your hydration pack gets dirty, rinse it off with fresh water and hang to dry in a shady place. If it needs some extra care, soak it in warm water with mild soap and rinse it off thoroughly before hanging it to dry. Do NOT use boiling water to clean pack.

How do I clean my Vibedration water bladder?

Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with warm water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose. Do NOT use boiling water to clean pack.

Detach the hose from bottom of bladder, and hang both to dry.

How do I use the mouthpiece?

After unwrapping the plastic, lift upward on the mouthpiece to unlock it. Inspect the tip of the mouthpiece. If you do not see a slit, you need to gently bite the tip to break the seal. Once filled with water, place the mouthpiece flat against the tip of your teeth. Bite on the edge of the mouthpiece and suck gently to allow the water to flow. 

How can I check to make sure my Vibedration bladder is working?

Before you go off on your awesome adventure, follow these steps:
  1. Run clean water through the bladder and hose (see above).
  2. Check the seal on the cap by filling the bladder with water and lifting it upside down to make sure it is sealed tightly.
  3. Inspect for an o-ring on the end of the hose that connects to the bladder.

For a broken cap or damaged o-ring, please email us at Warranty@Vibedration.com for a replacement.

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SHIPPING

Shipping prices based on delivery location and order size.  

Method Shipping Time Cost
Standard
4-7 Business Days
$4.99 - $7.99
Priority Mail
2-4 Business Days
$7.99 - $10.49
UPS 2-Day 2 Business Days* $24.99 - $29.99


*FREE standard shipping on domestic orders over $75 and FREE priority shipping over $150. In order to qualify for free shipping, cart value must be above minimum level required after discounts are applied, sales tax excluded. Free shipping not available in Alaska or Hawaii. Order by 2pm PT Monday-Thursday when selecting UPS 2-Day to guarantee 2 day delivery.

When can I expect my hydration pack to be shipped?

Please allow 1-2 days for your order to be processed and shipped. Once you receive your shipping confirmation, please allow 24-48 hours for the tracking number to update.

Send all return, exchange or shipping inquiries to EpicCustomerService@vibedration.com

Do you ship outside the US?

Please allow 1-2 days for processing and 7-14 days for delivery on all international orders. Prices are quoted in U.S. dollars. Exact rate depends on order size and destination. Does not include duties and taxes due upon delivery.

We proudly ship to the following locations:

Location Cost (USD)
Canada

Standard: $19.99 - $24.99
FREE above $150

Expedited: $29.99-$39.99 (3-8 Business Days)

United Kingdom $16.99 - $19.99
FREE above $150
Europe*
$19.99 - $34.99
Australia
$19.99 - $29.99
Japan $29.99 - $49.99

*European countries currently include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, and the Netherlands.

Please note: All international orders are shipped Delivered Duty Unpaid (DDU), this means that duties and taxes will be charged to the customer by the carrier upon delivery. Payment of these taxes and duties is required to release orders from customs.  Vibedration does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

For international orders greater than $250 USD please contact Hello@Vibedration.com for more information.

My country of residence is not listed as a shipping option. What do I do?

If your country is not listed, then we do not currently ship there. Please send us an email to Hello@Vibedration.com to let us know that your country needs Vibedration hydration packs, and we’ll try to make it happen!

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RETURNS & EXCHANGES  

What is your return policy?

Our products can be returned within 30 days if in original packaging. Upon receiving your return, we will process a refund to the original payment method within 7 - 10 business days.

Can I return products that I received as a gift?

Yes. However, we can only process a refund to the payment method used on the original purchase. Alternatively, we can issue a store credit.

How do I exchange a product?

We do not offer exchanges. You must return the original product and repurchase the desired product. Submit a request to return the product (per the 30-day return policy above). We will issue a store credit or refund to the payment method used on the original purchase. 

How do I initiate a return?

Send an email to EpicCustomerService@vibedration.com and include the following information:

Name:

Order Number:

Date Paid:

Reason for Return (this helps us better serve our customers):

Send all returns to: 

Vibedration, Inc.
5959 Randolph St.,
Commerce, CA 90040

After mailing your return, send an email to EpicCustomerService@vibedration.com with your tracking number. 

Upon receiving your return, we will process it within 7-10 business days to the payment method used on the original purchase. 

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WARRANTY INFORMATION

Vibedration One-Year Warranty

In the case of manufacturing defects, we will replace Vibedration products within one-year of the original purchase date. This does not cover excess wear and tear and careless misuse of our products. 

The defective product will be replaced by the same product. If the same product is no longer available, we will provide store credit towards the purchase of alternative product. 

Send all warranty related questions to warranty@vibedration.com

Warranty Mailing Address:

Vibedration, Inc.
5959 Randolph St.,
Commerce, CA 90040

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