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FREE shipping on domestic orders over $75

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Shipping

Method Shipping Time Cost
Economy
8-10 Business Days
$4.99 for orders up until $74.99;
FREE above $75
Standard
5-7 Business Days
$5.99
Priority
2-4 Business Days
$6.99 - $8.99

* Domestic rates only and excludes Hawaii and Canada.

When can I expect my hydration pack to be shipped?

All orders received by 10am PST Monday-Friday will be processed and shipped the same day.  Orders placed after 10am PST will be shipped the next day. Orders received after 10am PST Friday will be processed and shipped on Monday. Once you receive your shipping confirmation, please allow 24-48 hours for the tracking number to update.

Send all return, exchange or shipping inquiries to EpicCustomerService@vibedration.com

*exclusions apply to Hawaii and Alaska.

Do you ship outside the US?

Yes, we ship internationally.  Select your country of residence in the dropdown menu when checking out. Please note that you are responsible for import duties on the products you order.

My country of residence is not listed as a shipping option. What do I do?

If your country is not listed, then we do not currently ship there. Please send us an email to hello@vibedration.com to let us know that your country needs Vibedration hydration packs, and we’ll try to make it happen!

International Shipping Rates

All rates are quoted in U.S. Dollars.  Please note: International shipments may be subject to import taxes, duties and customs fees, which are charged once your package reaches the country of destination, and are the responsibility of the recipient. 

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HOW-TO-USE MY PACK

How can I adjust my Vibedration pack?

Vibedration packs come equipped with adjustable sternum straps designed to provide comfort to people of all shapes and sizes. Slide the straps vertically along the piping, buckle up and stay hydrated!

How can I clean my Vibedration pack?

Vibedration packs are designed to support all types of radical adventures.  When your hydration pack gets dirty, rinse it off with fresh water and hang to dry in a shady place. If it needs some extra care, soak it in warm water with mild soap and rinse it off thoroughly before hanging it to dry.

How do I clean my Vibedration water bladder?

Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with hot water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose.

Detach the hose from bottom of bladder, and hang both to dry.

How do I use the mouthpiece?

After unwrapping the plastic, lift upward on the mouthpiece to unlock it. Inspect the tip of the mouthpiece. If you do not see a slit, you need to gently bite the tip to break the seal. Once filled with water, place the mouthpiece flat against the tip of your teeth. Bite on the edge of the mouthpiece and suck gently to allow the water to flow. 

How can I check to make sure my Vibedration bladder is working?


Before you go off on your awesome adventure, follow these steps:
  1. Run clean water through the bladder and hose (see above).
  2. Check the seal on the cap by filling the bladder with water and lifting it upside down to make sure it is sealed tightly.
  3. Inspect for an o-ring on the end of the hose that connects to the bladder.

For a broken cap or damaged o-ring, please email us at Warranty@Vibedration.com for a replacement.

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Returns & Exchanges  

What is your return policy?

Our products can be returned or exchanged within 60 days if in original packaging.

Please fill out the information below and send your pack back to the address below. Once you have mailed it back, please email us at EpicCustomerService@Vibedration.com with your tracking number. Upon receiving your return, we will process it within 1-2 weeks and will either replace your hydration pack or fully refund your purchase price.

Name:

Order Number:

Date Paid:

Reason for Return (this helps us better serve our customers):

Send all returns to: 

Vibedration, Inc.
4341 Equity Dr.
Columbus, OH 43228 

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Warranty

Vibedration One-Year Money Back Guarantee

We will fully refund your purchase price in the case of manufacturing defects. This does not cover excess wear and tear and careless misuse of our hydration packs.

Please send all warranty related questions to warranty@vibedration.com

Warranty Mailing Address:

Vibedration, Inc.
4341 Equity Dr.
Columbus, OH 43228

 

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